Discover the power of our IT Service Management Center. From incident resolution to change management, we’ve got you covered.
Professional Ticket Processing
- Greater efficiency and relief for your IT support
- Structured processing of tickets according to the ITIL®4 standard
- Standardized ticketing processes for greater customer satisfaction
- Simple ticket automation
- Greater transparency and more measurable quality
- Long-term solution for standardized service management
Monitoring & Event Management
Detect events that disrupt work operations at an early stage.
Incident Management
Investigate, record, and resolve service interruptions or outages.
Service Request Management
Provide standardized services for your customers and employees.
Problem Management
Analyze and eliminate the causes of recurring or major incidents.
Change Enablement
Ensure to make only controlled and documented changes to your IT system.
Knowledge Management
Provide standard solutions for FAQ's or recurring problems in a knowledge database.
Availability & Capacity Management
Plan resources in a better way and control costs & risks.
Service Asset & Configuration Management (CMDB)
Benefit from a uniform database system for the entire inventory of your IT environment.
Reporting Dashboards (Business Intelligence)
Make data-based decisions thanks to visual real-time representations of KPIs.
OMNITRACKER Features
Support portal
Web-based support portal to channel your communication
CMDB
Management of services, articles and other assets (CMDB)
Interfaces
Interfaces for integration of third-party systems
ITIL®
Certified standard
authorization concept
Integrated user role and authorization concept
Customizing
Simple customizing (features, fields, and forms)
Try the OMNITRACKER ITSM Center and see how simple
and efficient ticket processing can be.
The OMNITRACKER ITSM Center is based on ITIL®.
As a reliable software manufacturer, we are delighted to be classified as an “Accredited Tool Vendor” at gold level with currently 15 certified practices (out of 9 required practices for this status), trained and certified employees, and further planned certifications. Furthermore, also OMNITRACKS, our IT service cloud, was awarded with silver.
This enables us to offer our customers and interested parties the security of choosing a high-quality ITIL®-certified tool in OMNITRACKER and the proof of corresponding expertise in the field of ITSM. Our consultants and project managers are also certified specialists.
This is how OMNINET stands out
- We enhance your tools with personal and exceptional service
- We are highly flexible in customization and automation
- We're committed to delivering quality with honest, and clear communication
- 100% local expertise: Our team is based in the Benelux, and our software is exclusively developed in Germany
- We maintain a transparent and supportive client approach, always delivering on our promises
- We provide structured processing of tickets according to the ITIL®4 standard
These customers trust in OMNINET
Try the OMNITRACKER ITSM Center and see how simple
and efficient ticket processing can be.
